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Hybrid guest service
Rooms by the beach sound simple until you have to manage bookings, access, heating, messages, documents and rehabilitation stays. Here it all works in one property and one process.
SeaSide SopotThe guest sees calm. The system watches the rest.
The process in the background
The guest sees a few simple steps. In the background, the system organises payment, access, temperature, communication and the sales document.
system ready, staff do not re-enter data
Health offer
SeaSide Sopot combines accommodation with a complete health offer. A rehabilitation stay is not an external add-on to a room. It is a separate product with its own sales path, communication, operations and settlement, all within the same property.
The beach property operated seasonally without a central system, so every problem was solved manually over the phone.
A beach property with seasonal traffic and no single place to manage bookings, access and guest communication.
Smart locks and heating connected to the central booking hub, dedicated communication paths for each guest type and three websites for different audiences.
Access, heating and communication follow a designed process. The team responds when it is actually needed.
Before automation appeared, the property itself had to be organised step by step, from 2019 to today.
A property without a systemseasonal traffic, everything handled by phone
Automation audit and planlocks, heating and network
Implementationsmart locks and heating connected to the booking hub
3 websitesseparate paths for different guest groups
Ongoing care and optimisationcontinuous development since 2019
The solution was developed in stages, together with the property and changing booking behaviour.
from zero to twelve
Four categories, each with its own sales path on a dedicated page.
A compact room for one - a weekend base two minutes from the sea.
A higher standard in the same location, with more space and comfort.
A separate living area and bedroom for couples and small families.
The highest property standard with full comfort next to the beach and pier.
Location by the pier
Keypad access
Superior Room
Deluxe Apartment
The beach at dawn
Sopot wakes up first
A system that watches heating and access is not a luxury. It is how a seasonal property avoids wasting money off season.
The rule behind every automation projectHybrid guest service, smart heating and automatic guest communication can be designed from scratch or added to an operating property.
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